Frequently Asked Questions

Ordering & Technical Support

15. What information is needed before ordering?
Customers are encouraged to provide pipeline size, internal diameter, pigging objective, product media, operating condition, required quantity, and technical drawing if available.

16. Does PT. PISI provide technical consultation?
Yes. PT. PISI can support product selection, density recommendation, hardness selection, design review, and application-based product configuration.

17. How do I request a quotation?
You can contact PT. PISI through the website form, email, or WhatsApp. Our team will review your requirement and contact you within 24 business hours.

General Questions
1. What does PT. PISI manufacture?
PT. PISI manufactures foam pigs, polyurethane discs, cups, spacers, and custom polyurethane components for pipeline pigging and industrial applications.

2. Is PT. PISI a manufacturer or trading company?
PT. PISI is positioned as a local Indonesian manufacturer with engineering, customization, and product development capabilities.

3. What industries does PT. PISI serve?
PT. PISI supports Oil & Gas, Petrochemical, Mining, Water Utilities, Marine, Infrastructure, Manufacturing, and Industrial Maintenance sectors.

Foam Pig Products

4. What is a Foam Pig used for?
A Foam Pig is commonly used for pipeline cleaning, drying, dewatering, batching, product separation, and pre-inspection preparation.

5. What types of Foam Pig are available?
PT. PISI can support Bare Foam Pig, Criss Cross Foam Pig, Spiral Coated Foam Pig, Fully Coated Foam Pig, Spiral Brush Foam Pig, Power Foam Pig, Gauge Foam Pig, Bullet Foam Pig, and Transmitter Foam Pig.

6. Can Foam Pig size be customized?
Yes. Foam Pig dimensions, density, coating type, and configuration can be customized based on pipeline size, application, and operating conditions.

Polyurethane Disc & Spares

7. What is a Sealing Disc?
A Sealing Disc creates a secure seal between the pig and pipeline wall, helping maintain pressure, reduce bypass, support cleaning, and improve pig movement.

8. What is a Guiding Disc?
A Guiding Disc keeps the pig centered and stable inside the pipeline, reducing vibration, misalignment, and unnecessary wear during operation.

9. What is a Cup Disc used for?
A Cup Disc provides sealing and driving force for pig movement, especially in applications requiring higher pressure capability and stronger sealing performance.

10. Can PT. PISI manufacture discs based on customer drawings?
Yes. PT. PISI can manufacture polyurethane discs based on technical drawings, samples, dimensions, or specific project requirements.

Custom Manufacturing

11. Does PT. PISI provide custom polyurethane products?
Yes. PT. PISI supports custom polyurethane product development for rollers, wheels, wear pads, liners, bushings, scrapers, OEM parts, and industrial wear components.

12. Can PT. PISI help with reverse engineering?
Yes. Customers may provide samples or drawings, and PT. PISI can assist with technical review, measurement, material selection, and product development.